About Dig N' Swap
Dig N' Swap is the easiest most fun way to swap fashionable clothing and accessories with people who share your passion for fashion. The idea for Dig N' Swap was born out of the lack of a sensible and environment-friendly way to deal with our ever expanding wardrobes. We love fashion, but we also consider that swapping clothes puts less of a strain on the resources of the planet by allowing an item to go through several lives. Dig N' Swap takes clothes-swapping parties to the next level by giving you access to items listed by other fashionistas from all over the country, and allowing you to update your wardrobe while protecting your saving account and the environment. click here to learn more about Dig 'N' Swap.

Dig N' Swap Help
Dig N' Swap's design was built around simplicity, the website is simple yet functional, includes all things you would need to enable a fun and easy experience. It is important to us that the site remains this way and so we would like you to submit your feedback to us at feedback@dignswap.com if you have any suggestions for the site's design.

Tips & Tricks

1. How to Dig (Search)
     • If you know exactly what you are looking for, you can simply type it in any of the Dig search boxes.
     • If you want to do a general search, click on "Advanced Search", it will take you to a page where you can filter by category, size, color, etc.

2. How to Swap (Bid)
     • We offer free public viewing of items we have available online through the dig page. However, once you find an item you are interested in, you would have to register with the website to place bids.
     • A "bid" consists of an offer to trade a particular item with one or more of yours; this means that in order for you to bid on someone’s item, you would have post your items using our swap functionality (My Stuff page).
     • There are many ways of swapping, you can bid on someone’s item with a similar type of item, or offer multiple items to increase your chances of winning. For example, if you like person A’s Jacket, you can bid on the jacket with another jacket, or a shirt and pants.
     • You determine the value of the other person’s item by choosing what you want to bid on it. If the person agrees with the bids you have placed, then the trade is complete and you will both need to ship the items to each other.
     • You are allowed to use the item to bid on multiple items, whoever responds first will win your bid.

*Bid, people usually think of biding as using money to bid on something you want, in this case, think of it as more of an offering of trade.

3. Items you May Not trade on Dig N Swap
     • We want you to use your common sense, if its things that you would never give to a friend, then it is probability not a good idea to post them on the website.
     • Makeup: for sanitary reasons including potential allergies or skin conditions.
     • Private items: bras, panties, socks, sports bra are things that can’t be traded on our website; no one wants your underwear, for sanitary reasons as well as common sense.
     • Lingerie: even if they are new, they are things for you and your significant other to enjoy, they are not suitable for trading .
     • Dirty and torn items: if they are torn or dirty, it’s time to say goodbye and send them to the trash.
     • Counterfeit items: If they are fake, then let’s kick them out of the site.
     • Swimsuits: we know it’s tempting to trade your many unworn swimsuits, but for sanitary reasons, we will have to add them the black list too.
     • Pet toys, beds, food: for the health of our furry friends, let’s not trade any of the above items.

4. Some of the typical items that You Can trade
     • Our philosophy is that if it’s something you would give to your friend, then it’s ok to trade. We encourage you to trade good quality things that someone else might treasure.
     • Here is sample list of what you can trade:
          •Jacket
          •Coat
          •Sweater
          •Tops
          •Pants
          •Jeans
          •Bags and Purses
          •Jewelry
          •Accessories
          •Pet clothing
          •Shoes

5. how to take a Magazine worthy picture of your item
     • First approach, ever dream of modeling? Here is your chance, we encourage people to model their own items, that way people can see how the item fits. As long as you keep it professional and clean. (it is not necessary to do a full body shot)
     • Second approach, you can place the item in front of a white background with good lighting, that way people can clearly see the item in its true light.

6. The conditions of trade
     • Honesty: this is our attempt to create a community which recycles its clothing and accessories, the keyword is Community!
     • Trust: we will do our utmost to keep a happy and fun trading environment, in order to succeed, we want you to trust our community, their might be a few glitches along the way, but we believe it is going to be well worth the effort to build such a wonderful environmentally savvy community.

7. how to maximize trades
     • It is all about presentation: We recommend you to take full advantage of our three picture spaces, take a picture of each angle that way a bidding user will get the full view and truly appreciate your item.
     • Reminds you of some good times? Feel free to explain the history of the item.
     • Getting good feedback from bidders will help you earn trust, therefore maximizing your trading opportunities.

8. How to pack and ship
     • Please send off the item as how you would like to receive it. Dry cleaned or washed and ironed as needed.
     • If it’s something that might get wet in case of rain, please place it in a plastic bag.
     • Please ship via USPS priority mail (first class for smaller items) and make sure you get “Delivery Confirmation”; it is required when setting the item as shipped within Dig N Swap; it is also the only way for us to validate the reception of an item in case of a dispute.

Frequently Asked Questions (FAQ)

• Can I use an item to submit multiple bids on different items and potentially receive bids on it?
     Yes, an item may be used in any combination of bids; users could place bids on your item as well as you could use your item to place other bids. Once you accept a bid or a bid you submitted is accepted, then all other bids are cancelled.

• Can I change a bid after submitting it?
     Yes, you may withdraw or change your bid by navigating to the "Bids I Submitted" page and selecting the appropriate action and bid on the page.

• what happens when a bid is accepted?
     Once a bid is accepted, the bid is converted into a trade. either user must then ship the item to the address indicated in their "My Trades" Page. the user must also leave feedback for their trade partner.

• How much does it cost to user Dig N' Swap?
     a transaction of .99 cents will be assessed t your account for each trade.

• How about shipping costs?
     since both users must ship items, shipping costs are not charged to either user, you must simply pay for the shipping of your own item. that might not be always equal, but given Dig N' Swap's community aspect, the shipping costs even out in the longer run.

• What happens if I never receive the item, especially if I had already shipped my item?
     In this case, you must notify us immediately, the Dig N' Swap team would open an investigation and require both users to submit their "Delivery Confirmation" records. upon confirming the user's behavior, the will be required to ship the item, if they do not comply, their account will be deactivated and Dig N' Swap will refund your transaction fees.